Thank you for choosing Centous Plugins. We aim to build high-quality digital products that help businesses and website owners work smarter. However, we understand that sometimes a purchase may not fully meet your expectations. This Refund Policy explains when refunds are offered and how the process works.

1. SCOPE AND ELIGIBILITY

This refund policy applies only to premium paid products and services offered by Centous Plugins. Free plugins, free versions, or trial downloads are not eligible for refunds.

Refund requests are considered only for:

• Purchases of premium plugins
  
• Annual or lifetime licenses
  
• Upgrades or add-ons purchased directly through our website
  

2. REFUND REQUEST WINDOW

You may request a refund within 14 days from the date of purchase if:

• The product does not function as described, and
  
• Our support team cannot resolve the issue within a reasonable time.
  

Requests submitted after the 14-day period may not be eligible for refunds, although we will continue to provide support.

3. WHAT WE DO NOT REFUND

Refunds will not be issued for:

• Change of mind or feature preference
  
• Incompatibility with third-party themes or plugins not officially supported
  
• Issues caused by website misconfiguration or server environment
  
• Expired or inactive licenses
  

We strongly recommend reviewing plugin documentation and requirements before purchase.

4. HOW TO REQUEST A REFUND

To request a refund, please contact our support team with the following details:

• Your purchase email
  
• Order number or license key
  
• A brief explanation of the issue
  
• Screenshots or steps to reproduce the problem (if applicable)
  

Our support team will review your request and respond within 3 – 5 business days.

5. RESOLUTION AND DECISION

After reviewing your request, we may offer:

• A full refund
  
• A partial refund
  
• A replacement product or upgrade
  
• A technical resolution or workaround
  We reserve the right to decide the appropriate resolution based on the issue.
  

6. REFUND PAYMENT METHOD

Approved refunds will be processed using the original payment method used at purchase. The time it takes for funds to appear in your account may vary depending on your bank or payment provider.

7. LICENSE AND ACCESS AFTER REFUND

Once a refund is processed:

• Your plugin license will be revoked
  
• You will no longer receive updates or support for the refunded product
  

If you later decide to repurchase the product, you will need to complete a new purchase.

8. CONTACT US

For refund requests, questions about this policy, or assistance with any plugin issues, please reach out to:

📧 Support Email: support@centous.com
🌐 Website: https://centousplugins.com/
⏰Support hours: Monday to Friday, 10:00 AM to 7:00 PM (local time)

By purchasing any Centous Plugins product, you acknowledge that you have read, understood, and accept this refund policy.