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Privacy Policy

Effective Date: 12-12-2025
Website: https://centousplugins.com/
Brand: Centous Plugins (a division of Centous)

Centous (“we”, “our”, “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your information when you use our website, products, plugins, and support services.

By accessing our website or using any Centous Plugins product, you agree to the practices described in this policy.

1. TYPES OF DATA WE COLLECT

A. PERSONAL DATA PROVIDED BY THE USER

You may voluntarily submit information including:

  • Name
  • Company name (optional)
  • Email address
  • Phone number (if provided voluntarily)
  • Website URL
  • Support ticket details
  • Purchase information
  • Plugin license activation details

This data is collected when you:

  • Submit a contact form
  • Purchase a plugin
  • Create an account
  • Request support
  • Activate a plugin license

B. AUTOMATICALLY COLLECTED DATA

When you visit our website or use our plugins, certain data is collected automatically:

USAGE & DEVICE INFORMATION

  • IP address
  • Browser type and version
  • Device details
  • Operating system
  • Pages visited
  • Time spent on pages
  • Referring pages

COOKIES & TRACKING TECHNOLOGIES

Cookies may be used for:

  • Analytics
  • Website performance
  • User preferences
  • Security & fraud prevention
  • License management

2. PERSONAL DATA PROCESSED FOR THE FOLLOWING PURPOSES

ANALYTICS

GOOGLE ANALYTICS 4

Data collected:

  • Number of users
  • Session statistics
  • Page views
  • Click actions
  • Trackers
  • Usage data

Purpose: To understand website behavior and improve user experience.

DISPLAYING CONTENT FROM EXTERNAL PLATFORMS

GOOGLE FONTS

Data collected:

  • Trackers
  • Usage data
    Purpose: Proper display of fonts on this website.

CONTACTING THE USER

CONTACT FORM

Data collected:

  • Name
  • Email address
  • Phone number
  • Company name
  • Website
  • Message content

Purpose: Responding to inquiries and providing support.

INTERACTION WITH LIVE CHAT PLATFORMS

TAWK.TO OR SIMILAR LIVE CHAT TOOLS

Data collected:

  • Data communicated during chat
  • Trackers
  • Usage data

Purpose: Real-time customer support and communication

SPAM & BOT PROTECTION

GOOGLE RECAPTCHA

Data collected:

  • Mouse movements
  • Clicks
  • Keystroke patterns
  • Touch events
  • Scroll behavior
  • Device information

Purpose: Protecting forms from fraudulent submissions.

TAG MANAGEMENT

GOOGLE TAG MANAGER

Data collected:

  • Usage data
    Purpose: Efficient loading and management of website scripts and tracking tools.

3. How We Use Your Data

We use collected information to:

  • Provide support and respond to inquiries
  • Improve our website, plugins, and services
  • Process plugin purchases and renewals
  • Manage licenses and product authentication
  • Send important service updates
  • Protect against unauthorized access or security threats
  • Comply with legal obligations

We do not sell, rent, or trade your personal data.

4. Plugin-Specific Data Collection

Some Centous plugins may collect non-sensitive technical information such as:

  • License key activation details
  • Website domain
  • WordPress version
  • PHP version
  • Plugin version
  • Error logs (if troubleshooting enabled)

This information is used only to:

  • Validate licensing
  • Provide support
  • Improve plugin compatibility and performance

Centous Plugins does not collect form entries or private site data, except when you explicitly send them to us for support.

5. Legal Basis for Processing (GDPR)

We process personal data based on:

  • User consent
  • Performance of a contract (plugin purchase, support)
  • Legitimate business interests
  • Legal obligations

6. User Rights (GDPR / CCPA)

You have the right to:

  • Access your personal data
  • Request corrections
  • Request deletion
  • Object to processing
  • Request a copy of your data
  • Withdraw consent at any time

To exercise your rights, contact us at:
📧 support@centous.com

7. Data Retention

We retain personal data only as long as necessary for:

  • License validation
  • Support delivery
  • Legal requirements
  • Business record-keeping

Support conversations may be stored for future reference.

8. Data Security

We use technical and organizational security measures including:

  • SSL encryption
  • Secure server storage
  • Access control
  • Regular system updates

No method of transmission is 100% secure, but we take reasonable steps to protect your data.

9. Third-Party Services

We may share data with trusted service providers solely for:

  • Payment processing
  • Email communication
  • Analytics
  • Error tracking
  • Customer support platforms

These partners are required to protect your information.

10. Children’s Privacy

Centous Plugins does not knowingly collect information from children under 13.

11. International Data Transfers

Your data may be processed outside your country. By using our services, you consent to such transfers in accordance with applicable law.

12. Changes to This Policy

We may update this Privacy Policy periodically. The updated version will be posted on this page with the revised date.

13. Contact Information

Data Controller: Centous
📍 Centous Solutions, 516 – Central By Sangath Ipl, Behind 4 D Square Mall Motera, Ahmedabad, Gujarat – 380005
 📧 Email: support@centous.com

If you have any questions or concerns about this Privacy Policy, please contact us.